I had new stairs and railings installed by Royal Oak. I was apprehensive at first as this was a bigger project than I initially intended, but they certainly delivered. WOW! Santo and the team were absolutely amazing. Santo provided one of the best customer services I have ever experienced. Courteous, listened intently, timely, always made himself available, to deliver outstanding service. He along with the team of installers exceeded my expectations in both professionalism and craftsmanship. The stairs and beautifully carved handrails are simply perfection. I asked for a few extra details after the installation was complete and without hesitation Santo was happy to oblige me. Thank-you Santo! You were absolutely wonderful to work with. I couldn’t be happier!
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Just like to thank you and your team for a great job with our stair rail, we are very pleased with it, it has been a great help already.
I am hoping you will relay my message on to your company, especially to Santo and to Ken. The railing was installed yesterday. I am so grateful for the safety it now provides. I have received numerous compliments from friends and family saying they cannot believe that, after 60 years, the house finally has a banister instead of an open staircase and they are amazed at how beautiful it looks. I am grateful to Santo for his patience in helping me to make decisions, and to Ken for his attention to detail. He did a magnificent job.
Royal Oak Newmarket is an exceptional business. My husband and I wanted to fix the existing staircase which had broken railings and spindles. The posts needed to be replaced. The staircase had become a hazard and an eyesore. Careful planning was made in the showroom with Santo, the salesman, who showed examples of materials that were possible for the project. And thanks to Dave, a persistent and conscientious installer, and his trainee Colin the stairs look wonderful and highlight the entry and living room. There is some finishing left to do by us, staining and painting to match our preferences. I would highly recommend Royal Oak.
We want to thank Santos for coming and giving us our estimate soooo quickly and for being so supportive, helpful and professional. He advised us right away that ours was a small project. An oak railing and oak nosing for our upper hall and that it would be about 3 weeks because Royal Oak would use our little job as a filler. They called us before the three weeks were up to make arrangements for installation. Cody came on the day, as promised, and did an AMAZING job. We were/are thrilled. We recommend them without hesitation
Santo, Just to let you know the railing looks fantastic. The installers (don’t know their names) did a great job.
Thanks for getting Unit 12 done so quickly
The work done by this installer is phenomenal. This is the best install that we have had in all 3 blocks. Can you please send the same installer back tomorrow to do Unit 10
Serena Home Limited
Lou and Darlene
I wanted to let you know that the service I received from Dave, who installed the railing, was SECOND TO NONE. He was a pleasure to deal with and did a fantastic job.
Please pass this along to management, as well as to him, personally.
Hi Darlene and Dave,
Everything has been installed and it look lovely.
Cody was very polite and courteous and did a fabulous job on the install. He sets a high bar for workers coming here.
Hi Dave –
Just had to tell you… great stairs, great job, exactly what I wanted! They are installed and they look great! Thanks much.